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|New retail and NOB||Refurb|
|Warranty via||through manufacturer||through Travion|
|Warranty period||Varies for most products and can best be found by looking it up through the manufacturer's website for your country/region||90 days, carry-in|
|Explanation||The end user must request support/warranty directly from the manufacturer. If you still have questions, you can contact us.||For warranty and support related questions please contact us at Travion.|
|Manufacturer Warranty||Lenovo warranty|
|Contact manufacturer||Lenovo contact|
|Manufacturer's website||Lenovo website|
|Required||End user invoice, serial number and a detailed problem description||Travion invoice number, serial number and a detailed problem description|
|Dead On Arrival (DOA)|
|RMA Travion||You can request an RMA when you are logged in to our website. Don't have a login? Request this at RMA@travion.nl or with your Travion contact.|
|Contact Travion||Travion contact details: Email address: RMA@travion.nl. General tel: 0031 (0) 24 357 88 22 Return address: Travion, Bijsterhuizen 12-21, 6546AV, Nijmegen, The Netherlands. (please specify the Travion RMA number on the return package).|
|Disclaimer||The aim of Travion is to provide you with correct and up-to-date information. However, we cannot guarantee that this information is error-free, complete and/or current in all cases. For these reasons, no rights can be derived from the information on the pages of our website. Travion accepts no liability for damage as a result of inaccuracies and/or outdated information.|
New, Refurb, Spare, Renew
Products are sometimes available in various conditions. Our focus in on new retail, though if requested, or if there is no other option, we can offer the desired products in another condition. Below is an overview of the conditions as employed by our company.
Simply brand new. Recognizable in the webshop by the label new retail.
BULK/NOB (New Open Box)
e.g. damaged packages that have been repackaged in a bulk box or returned items that have been opened. The product itself is unused and therefore new. These can be identified in stores by [BULK] or [NOB] in the description and OEM number.
REFURB (Refurbished, used, ex-demo)
The umbrella term for used yet inspected & tested products. The guarantee on these products varies. Ask your account manager for the precise guarantee conditions. These can be identified in stores by [REFURB] in the description.
HP RENEW (Only HP)
Products in the HP Renew Programme (official HP programme) are products that mostly derive from factory surpluses, HP demo centres and channel returns. Naturally these products come with the original full HP factory guarantee.These can be identified in the shop by [HP RENEW] in the description. For further information about HP Renew, click here.
Some HP products are available from the HP Spare Programme. The guarantee on these products is shorter than the regular guarantee, namely:
- The remaining period of the product in which the product is installed, or
- 90 days Parts Replacement Warranty.
Further information on HP Spare is available on the website of HP, www.hp.com.